Refund policy

Returns are accepted within 14 days of the arrival date of your order. We remind you that the product must be clean, must never have been worn and washed and must have all the tags and labels present upon arrival of the package. Products that are not in the indicated conditions cannot be refunded. The costs of the return are the responsibility of the customer.

To make a return we ask you to contact us at the address contact@pistil.it indicating your name and surname, order number, e-mail, shipping address, telephone number and reason for the return. You will receive a confirmation e-mail with instructions on how to proceed.

As soon as we receive and accept the return, we will credit the credit card with which the purchase was processed. Any shipping costs incurred will not be refunded. The credit card credit can take up to 10 days to be visible.

It is not possible to exchange the product with another size or a different article, it is necessary to place a new order.

Do not hesitate to contact us before placing an order if you have any questions about the size or the hand of the fabric. We will be happy to help and advise you to avoid unpleasant returns.